Miyou supports exchanges within 3 days of receiving the goods in the following cases: 

– The product is defective during manufacturing or due to a shop error (we commit to delivering pieces that meet the highest standard and have gone through inspection before delivery – in this case customer must provide video of unboxing showing the original condition). 

– The customer wants to change the size or color according to personal needs (the customer is responsible for the exchange fee). 

Returned products must be  

• Unused and in the same condition as when received with tags attached. 

• Free from stains, odors, deformation, and must not have been washed or ironed. 

• Returned in original packaging 

Exchanges are not applicable to promotional products (except in cases where the product is defective due to a shop error). 

Please note that we do not offer returns for refunds at this time

Customers who wish to exchange item(s) must cover their return & exchange shipping costs and are responsible for shipping the package back to Miyou for inspection before we process your exchange. 

We are not responsible for the shipping costs associated with these items. You can return it using any carrier as long as you have proof of receipt or a tracking number. Please send an email with your order number, name, and address, as well as the tracking number/receipt. We’d appreciate it if you could tell us why you’re returning or exchanging something.

We are not responsible for items lost during return shipping.

Please allow 7–10 business days from the time we receive your return at our warehouse for our team to process the exchange. Once your exchange has been shipped, you will receive an email with the tracking information.

If the returned item(s) does not meet the above criteria, the exchange request will be declined, and the item(s) will be shipped back at the customer’s expense. 

Please contact us if you want to request an exchange. 

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Miyou hỗ trợ đổi size hoặc mẫu đồng giá hoặc hơn giá trong vòng 3 ngày kể từ khi nhận hàng:

• Khách hàng muốn đổi theo nhu cầu cá nhân (Khách hàng chịu trách nhiệm phí đổi 2 chiều)
• Sản phẩm bị lỗi trong quá trình sản xuất, lỗi phát sinh từ shop (Miyou chịu trách nhiệm phí đổi. Khách hàng vui lòng quay video khui hàng ngay khi nhận để tụi mình có thể hỗ trợ nếu đơn gặp sự cố)
  Không áp dụng trả hàng hoàn tiền dưới mọi trường hợp.
  Không áp dụng đổi hàng đối với sản phẩm khuyến mại (ngoại trừ trường hợp sản phẩm bị lỗi phát sinh từ shop).

Sản phẩm phải chưa qua sử dụng, còn nguyên tag và đúng hiện trạng ban đầu, không dính bẩn, nhiễm mùi, biến dạng và chưa qua giặt ủi.